Help signing in

Having problems signing in? Try our help information below, and if you're still stuck please get in touch using the details on our contact page here.

I've already given you an email address in the past. Why can't I sign in?
I tried to sign in but my email address is not recognised
I can't remember my password

I've already given you an email address in the past. Why can't I sign in?

If this is the first time you have signed in on our website, you will need to register for an online account and create a password. Your online account will link with your existing account number if we have a record of your email address.

Don't have an online account yet? Click here to register.

I tried to sign in but my email address is not recognised

It is important that you always sign in with the email address you registered with us. This will typically be the email address we send all correspondence to. If you have forgotten which email address you previously registered, please contact our Customer Services team. Please note that email addresses are case sensitive so it is important that you type your address the same way each time you sign in.

I can't remember my password

If you want to sign in, but have forgotten your password, then click here to reset your password. We'll send you an email with a special link which will allow you to create a new password.